![]() ![]() I wouldn't be surprised if Apple has an Authorized Apple remote support product for authorized techs only. Based on a support call I had with Apple recently, I don't get the impression they want us remoting into their equipment and so while these hurdles may be security focused, they may just double as a method to block non-sanctioned support of Apple products. System Preferences Behavior Once this Configuration is applied to a device, Standard Users will have the ability to approve the applications that have been approved using these MDM Configurations. I can run individual commands in terminal but I can't write a script at least not in Pulseway. In the below example we are going to approve or allow standard users to approve the Screen Recording control on their macOS 11 Big Sur Device. Scripting is another shortcoming that I'm surprised by. My RMM Pulseway doesn't do Mac remote desktop currently so I'm beyond frustrated with my current solution. What are you using when it comes to reliably connecting to your remote users on Mac? GotoAssist has been a solid product in this area for years but ever since the addition of the security checkbox to allow it, even one off sessions require walking the client through checking the box and maybe, just maybe it will work the first time. I also know that I've read some of you support Mac primarily. You should now be connected to ScreenConnect and a Help Desk technician should be able to see your screen and control your computer for the duration of the session.I'm sure I'm not the only one frustrated when it comes to supporting Mac. Open “Screen Recording” and check ConnectWise Control Client.You will be asked to restart ScreenConnect press “Quit & Reopen.Open “Full Disk Access” and press the “+” symbol and select the application form the Downloads folder.If it is not there, press the “+” symbol and select the application from the Downloads folder. ![]() Open “Accessibility” and check ConnectWise Control Client.Click the lock icon in the bottom-left of the screen (see above), and sign in with your Mac’s username and password. Installing ConnectWise on a Mac Go to System Preferences > Security & Privacy > General In the Allow apps downloaded from: section the setting required is.Using Ubuntu as a daily driver and able to control windows, linux, mac no prob. Open the Apple menu in the top-left of the screen, and select “System Preferences…” You do have to allow a couple of items in the security panel but so far have been able to work with remote users over the phone to allow those settings.The Help Desk technician should now be able to see your screen, but will need to be able to move the mouse and use the keyboard. You may get a prompt that looks like the following: please press “Open”.This should create a new Application in Finder called “ConnectWise Control Client”.Open the zip file from your Downloads page in Finder. Use one keyboard and mouse to control Mac and iPad Hand off between devices Unlock your Mac with Apple Watch Make and receive phone calls on your Mac Sync music, books, and more between devices Apple ID and iCloud. The app will begin downloading as a zip file.Select “Download the App” as shown below.Press the arrow icon to join the session.The code will be different for every session, so please ensure to get the proper code from the help desk agent. Enter the code provided by the help desk agent in the “Join with a Code” field. ![]() **NOTE***: This was done on a 2018 Mac Mini running macOS 12 (Monterey) the process may vary slightly if you are using a Mac that is on a different operating system. To properly set up ScreenConnect on your Mac device, do the following: Southeast Missouri State University utilizes Connectwise ControlClient, also known as ScreenConnect, to remote into computers to troubleshoot issues or complete application installations.
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